Frequently Asked Questions

1. How long is shipping?
   Shipping times depend on the method chosen at checkout. USPS typically takes 3-5 business days.

2. How long is processing time?

   • For items from our on-hand inventory (found [HERE]), processing takes 24 hours.
   • For items not from our on-hand inventory, processing is 5 business days.
   • Custom items require 10-15 business days to process.

3. What is a customized item?
   Customized items, typically wigs, undergo an extensive process, including washing, conditioning, bleaching the knots, creating a natural hairline, and styling. This process ensures the wig is ready to wear with the elegance our customers deserve, which is why it takes more time.

4. Do you offer wholesale?
   Yes! You can purchase wholesale [HERE]. We require a minimum order of 10 pieces.

5. What payment methods are accepted?
   We accept Credit/Debit Cards, Cash App, Zelle, Klarna, Sezzle, and Shop Pay.

6. Is it 100% human hair?
   Yes, all of our extensions are 100% human hair.

7. Can the hair be dyed or colored?
   Yes, our 100% human hair extensions can be treated like natural hair, including dyeing and coloring.

8. Does your hair shed or tangle?
   Like natural hair, there may be minimal shedding. However, our hair does not shed excessively or tangle.

9. Do you have a physical storefront? I would like to come see the hair in person.
   Yes, we have a physical storefront! You can visit us anytime Wednesday through Friday from 1 PM to 2 PM at 4917 S Sherwood Forest Blvd, Suite 211.