Processing Time
All orders are made to order. Please allow 2–5 business days for processing before your order is shipped. Processing time does not include weekends or holidays.

Shipping Time
Once your order has been completed, shipping typically takes 2–4 business days depending on your location and the shipping carrier.

Tracking Information
Tracking numbers are provided once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.

Lost or Delayed Packages
Bougie Brat Hair is not responsible for lost, stolen, or delayed packages. Once your package has been dropped off and accepted by the shipping carrier, responsibility transfers to the carrier.
If your package is lost or delayed, please contact the shipping carrier directly using your tracking number to file a claim.

Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout. Bougie Brat Hair is not responsible for packages shipped to incorrect addresses provided by the customer.

Signature Confirmation (if used)
Some orders may require a signature upon delivery to protect your purchase.