Returns, Refunds & Chargebacks Policy
Due to the nature of human hair products and for hygiene and quality control purposes, all sales are final. However, please review the following guidelines:
Eligibility for Returns or Exchanges
We will only accept returns or exchanges if:
The order was received damaged, or
The wrong item was sent
To qualify, items must:
Be unused
Be unworn
Have the zip ties, bands, and packaging intact
Not be combed, brushed, cut, colored, or installed
Requests must be made within 48 hours of delivery by emailing or messaging Bougie Brat Hair with your order number and photos.
Non-Returnable Items
The following items are not eligible for return or exchange:
Wigs or bundles that have been worn, installed, cut, or altered
Custom or made-to-order wigs
Sale or promotional items
Shipping Costs
Customers are responsible for return shipping costs unless the error was made by Bougie Brat Hair.
Refunds
If approved, refunds are issued to the original payment method once the item has been received and inspected.
Chargebacks & Disputes
By placing an order with Bougie Brat Hair, you agree to contact us first to resolve any issues before filing a dispute with your bank.
If a chargeback is filed, Bougie Brat Hair reserves the right to:
Submit all order documentation to dispute the claim
Refuse future service
Permanently block the customer from placing future orders on BBHair.co
Shipping Policy
Processing Time
All orders are made to order. Please allow 2–5 business days for processing before your order is shipped. Processing time does not include weekends or holidays.
Shipping Time
Once your order has been completed, shipping typically takes 2–4 business days depending on your location and the shipping carrier.
Tracking Information
Tracking numbers are provided once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
Bougie Brat Hair is not responsible for lost, stolen, or delayed packages. Once your package has been dropped off and accepted by the shipping carrier, responsibility transfers to the carrier.
If your package is lost or delayed, please contact the shipping carrier directly using your tracking number to file a claim.
Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout. Bougie Brat Hair is not responsible for packages shipped to incorrect addresses provided by the customer.
Signature Confirmation (if used)
Some orders may require a signature upon delivery to protect your purchase.
